Voice & connection
Check that microphone access is enabled and that your iPhone has a stable internet connection. Fully close and reopen AMI if the status stays Offline.
Get voice support →AMI SUPPORT
How can we help?
For personal support, email us and include the device model, iOS version and a short description of what happened. We will get back to you as soon as possible.
CONTACT AMI SUPPORTsupport@carriertrust.euCredits & purchases
App Store purchases use your Apple storefront currency. If Credits do not appear, keep AMI open for a few seconds and send us the product and purchase time.
Get purchase support →Quick Access
Add AMI from Control Center, a Lock Screen bottom control, or Settings → Action Button → Controls.
View setup instructions →Account & privacy
Manage privacy, terms and account deletion from AMI → Help & Settings. You can also review the same information here.
Account deletion →Frequently asked questions
Why is AMI Offline?
AMI needs an internet connection and available Credits to start a realtime conversation. Confirm both, then reopen the app.
Where are photo reminders stored?
Photos attached to reminders are stored locally on your device. Images explicitly used with AI features may be transmitted for AI processing.
How do I delete my account?
Open AMI → Help & Settings → Delete Account. The in-app flow permanently removes the account and associated data.